A guy was trying to refund a burglar alarm keypad ($40 item) without a receipt. I amazed one of my salesmen in my RS one day. As opposed to the character that comes in a store, takes something off the shelf, walks up to the counter, and demands a cash refund. You still have a proof of purchase, whether a printed out e-mail, or a printed receipt from the store. In many places with new-ish POS equipment, they give you a few choices for “receipt” … When RS wend down the “creating shareholder value” path from the beginning of the 90s on, product quality fell, prices rose, and they cut the pay of everyone working in the stores. I am still using a 1992 “Optimus” stereo receiver. My 1987 Duophone answering machine lasted until 2010. In the late 70s and early 80s, the RS house brand stuff was also decent quality. Radio Shack made a go of an all house brand strategy, but they had been around for years, so most people who I talked to in the store were familiar with “Realistic” (“Duophone” for feature phones and answering machines, “Archer” for antennas and cables, “Micronta” for test equipment) As intended, the house brand strategy was a profit margin builder, because there was no major brand company overhead to pay for, and it made comparison shopping for the consumer more difficult. (See: JC Penney for another once great business brought low by couponing & missteps, and Sears for, well, capitalistic stripping for parts gone large.)Īnd dumping the name brands in favor of higher margin but unknown Chinese knockoffs for things like Celephalon pans and offering no-name mixers instead of KitchenAid was a mistake? It wasn’t Covid, though that didn’t help, it was malinvestment, greed, and a complete lack of understanding of business in a changing environment. This was a category killer which outlasted worthy competitors (Linens & Things, notably) brought low by astonishingly myopic management. Didn’t we have a thread just recently about no making it hard for the consumer? Who wants to remember that the actual price listed - isn’t the actual price if you buy the thing, so long as you carry around some special coupon you may or may not have gotten in the mail?
I stopped going when they changed the return policy so you could only get 80% of the purchase price back if something was off unless you kept every receipt (*who does that?)Īnd that 20% off made the prices on google comparisons during search just look 20% higher than everyone else’s price on the same product. And dumping the name brands in favor of higher margin but unknown Chinese knockoffs for things like Celephalon pans and offering no-name mixers instead of KitchenAid was a mistake?Īs was the ubiquitous 20% off coupons. Perhaps some investment in a workable internet platform would have been wise. Maybe let’s start with the $1 BILLION management used for stock buybacks the past couple years to enrich shareholders (including, obviously, their own grants) instead of investing in the business.Īnd yes, a failed business model.
They probably just don't care all that much about there Canadian customers so they will keep lowering policy's that cost them money for as long as they can get away with it or people stop shopping there at all and then the close up all there Canadian stores.It’s easy to blame COVID for these, but the problems have been developing for years
alot of the stuff has disappeared off there Canadian store yet u check the us site and those items are still up on there. i also notice there use to be a ton of choice on the Canadian website alot of the better stuff was shipping out direct from there us warehouse or direct from suppliers in the us. They keep lowering the amount of time they will probably lower it to 30 days at some point.
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